Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Each Tangerine mattress is made to order, especially for you. This means that we’re unable to offer a trial period or sleep guarantee. For health reasons we cannot accept a returned mattress unless for a warranty or defect issue. Because we are offering items at the absolute lowest cost with very small margins we cannot accept returns. Once delivery is accepted there are no refunds, except in the case of damage during delivery or where the damage was not previously disclosed.
Your comfort and happiness is our guarantee! We offer a manufacturers’ warranty on all our products. See the individual mattress descriptions for details on each model’s warranty. Please feel to contact us for any warranty issues or claims for any of the products that we sell.
Please feel free to contact us @ (780) 443-8039.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|