How do I return an item?

Each Tangerine mattress is made to order, especially for you. This means that we’re unable to offer a trial period or sleep guarantee. For health reasons we cannot accept a returned mattress unless for a warranty or defect issue. Because we are offering items at the absolute lowest cost with very small margins we cannot accept returns. Once delivery is accepted there are no refunds, except in the case of damage during delivery or where the damage was not previously disclosed.


Your comfort and happiness is our guarantee! We offer a manufacturers’ warranty on all our products. See the individual mattress descriptions for details on each model’s warranty. Please feel to contact us for any warranty issues or claims for any of the products that we sell.